If this troubleshooting guide helped, you might also want to read AirPods Mic Not Working? Try These 6 Tips and iPhone Calls Failed Repeatedly? Here’s How to Fix It. Use your Apple ID or create a new account to start using Apple services. Now that FaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlay or upgrade your FaceTime experience with Wide Spectrum Audio? Sign in to iCloud to access your photos, videos, documents, notes, contacts, and more. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or. With just a few steps, your FaceTime chats should be working smoothly again! Sometimes the simplest fixes make the biggest difference. Sign in to your Apple ID account page using Apple's Apple ID website. Why is FaceTime video not working? A poor internet connection, accidentally turning the camera off by tapping the camera icon, and having another app using the camera at the same time can all cause FaceTime video to not work. Why can't I Facetime someone but I can call them? The two most common reasons for being able to call a person but not FaceTime them is that they don’t have FaceTime or one of you is not connected to the internet via Wi-Fi or cellular data. Verify with that person they have the FaceTime app on their iPhone and that it is enabled. See a list of other features and services that use your Apple ID. Sign in to third-party apps and websites with Sign in with Apple.

If it happens repeatedly, make sure that you have their phone number and email address entered correctly. Sign in to Messages and FaceTime 1 to talk and text with friends and family. Why is FaceTime not working for one person? If this is a one-time thing, they may just have a Focus Mode enabled or be on another call.

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